Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our interior design services, when you participate in activities on our website or otherwise when you contact us. The personal information we collect may include the following:

a) Personal Information You Provide

• Name & Contact Details: Full name, mobile number, email address, and residential/office address when you fill out our consultation or contact form.
• Project Information: Details about your space (type of property, carpet area, city, budget range, design preferences) shared during consultation.
• Communication Data: Messages, emails, or WhatsApp conversations you send us regarding your interior design requirements.
• Payment Information: Billing address and payment method details collected when you engage our design services (we do not store full card numbers on our servers).

b) Information Collected Automatically

• Device & Browser Info: IP address, browser type and version, operating system, device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and other diagnostic data.
• Location Data: Approximate location based on IP address to understand which city you are browsing from.

2. How We Use Your Information

We use the personal information we collect for various purposes, including to:

• Provide, operate and maintain our interior design services.
• Process your consultation requests and respond to your enquiries promptly.
• Send you project proposals, quotations, design mood boards and related service communications.
• Send you marketing and promotional communications (with your consent), such as design tips, new project showcases, and exclusive offers.
• Improve and personalise your experience on our website and during consultations.
• Understand how our website is being used so we can improve it.
• Comply with legal obligations under applicable Indian law, including the Information Technology Act, 2000 and its rules.
• Prevent fraudulent transactions and monitor against theft.

3. Sharing Your Information

We value your privacy and do not sell, trade or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Partners: We may share your details with trusted vendors such as furniture suppliers, material vendors, contractors and architects who assist us in delivering your interior design project. These parties are bound by confidentiality agreements.
• Business Transfers: If Zovilo India is involved in a merger, acquisition or asset sale, your personal data may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) in India.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We never share your project photographs, space plans or personal details on any public platform without your prior written permission.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity and store certain information. Cookies are small data files placed on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function correctly (navigation, form submissions).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics — data is anonymised and aggregated).
• Marketing Cookies: Used to deliver relevant advertisements about our services on third-party platforms (e.g., Meta / Facebook Pixel).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function correctly.

5. Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. These include SSL (Secure Socket Layer) encryption for data transmission, restricted access to personal data on a need-to-know basis, and regular security reviews.

However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Project records, design plans and client communications are typically retained for a period of 7 years after project completion in compliance with Indian accounting and business regulations. Marketing data is retained for up to 3 years or until you withdraw consent, whichever is earlier.

7. Your Rights & Choices

Depending on your location and applicable laws (including India's Digital Personal Data Protection Act, 2023), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to certain legal obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time by emailing us or clicking "Unsubscribe" in any marketing email.
• Right to Grievance Redressal: Lodge a complaint with us regarding the processing of your personal data.

To exercise any of these rights, please contact us at info@zoviloindia.com. We will respond to your request within 30 days.

8. Third-Party Websites

Our website may contain links to third-party websites, including our social media pages (Facebook, Instagram, WhatsApp) and partner platforms. This Privacy Policy applies only to our website. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately at info@zoviloindia.com and we will take steps to remove that information from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page and, where appropriate, sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our data practices, please do not hesitate to reach out to us: